If the order never ships, disappears in transit, or lands damaged, you should not be stuck staring at a tracking page forever. These are the conditions, the proof we need, and how the money moves back.
You can request a full refund.
Full refund or free replacement when the stated missing-order condition is met.
Full refund or free replacement, with no return required.
Five business days is the line. If your order has not shipped within 5 business days of purchase, you can request a full refund.
Tracking that goes nowhere is not a useful outcome. If tracking shows no movement, or the package is lost in transit and still has not arrived within 5 days of the estimated delivery window, you are eligible for a full refund or a free replacement.
You are eligible for a full refund or a free replacement. You do not need to send the damaged item back.
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it on your statement. That part is outside our processing clock.
Email support@crikkx.com. Include the order number first. It saves time.