There are two completely different situations here: the order never arrived, or it arrived and was not the right fit. Mixing those up is how people get surprised. So here are the rules in plain English.
Full refund or free replacement—your choice.
Contact us within 60 days of delivery if it is still in good, working condition.
Standard 60-day returns refund 50%; sale or discounted pillows are not eligible.
If your order does not arrive within 30 days of the date it was placed, you are entitled to a full refund or a free replacement—your choice.
There is nothing to send back because you never received it. The process is straightforward.
Contact us within 60 days of delivery. The pillow can have been used. If it is still in good, working condition and simply was not the right fit, the return can be accepted and we will send return instructions.
Returns under this 60-day window are refunded at 50% of your purchase price. Pillows bought during a sale or discount period are not eligible for return.
Once a return is approved, the refund is issued to your original payment method within 5–10 business days.
Email support@crikkx.com. Give us the order number and the situation. We can work from facts faster than from guesswork.